The García de Pou website has a new customer service feature that will be of great help to you. This is the Chatbot, a virtual assistant that will guide you to resolve any questions you may have. By clicking on the chat logo, which you will find in the bottom right-hand corner of our website, you will be able to resolve the main questions: What are the technical characteristics of a product? Is there stock availability? These and other questions will be answered by our Chatbot.
The García de Pou Customer Service Department agents are here to answer any questions you may have. But we know that most questions can be answered automatically, much more quickly and easily, because a large number of customer queries are common. For example, many of the customers who contact us want to know the technical characteristics of the products: measurements, certifications, uses, etc. In this case, the virtual assistant will only need you to enter the product code and you will get all the answers you are looking for. In the Chatbot you will find everything from the availability of stock of a certain product to the answers to all the frequently asked questions that may arise.
Enter the product code and you will get any technical information you need.
Our Chatbot, moreover, has no opening hours. It is available to you 24 hours a day, 7 days a week. It will guide you through a simple menu, so that you can intuitively find what you are looking for. And if that wasn’t enough, the artificial intelligence it incorporates allows it to have a natural conversation with you, recognising what you ask it. Simply type in what you need and it will take you straight there.
Type your question directly and the Chatbot will understand you.
From where to download a catalogue to how to get your invoice. The Virtual Assistant has answers to all those questions. What’s more, our Chatbot speaks your language. Just log on to the website in the language of your choice and have a conversation with it, as it recognises several languages.
All the technical characteristics of the products, just by indicating the code.
Let the virtual assistant guide you, but if you still have any doubts or if the Chatbot does not know how to solve them, ask to speak to one of our agents. In short, our goal is to make your experience as a customer as satisfactory as possible and at García de Pou we will make every effort to achieve this by incorporating new features.
